Iain McCaskey Head of Devolved Nations, of the Building Engineering Services Association and Director of Building Services Engineering Skills Ltd. His experience covers Skills and Apprenticeship across the four government nations. He has recently established industry forums in Devolved Nations. Lead the successful project to see National Occupational Standards for Facilities Management (Hard FM) and there after first standalone qualification and Apprenticeship Framework for reactive engineers. He also has over 30 years’ experience and a vast knowledge in the customer services. Previous roles include, Director of Operations and Head of Apprenticeship Systems UK for the Federation for Industry Sector Skills & Standards.